A customer service practitioner’s actions will influence the customer experience and their satisfaction with an organisation. Undertaking this role you will be expected to demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge. As potentially the first point of contact for any customer, this apprenticeship will help you develop and enhance your skills to deliver the best possible customer care.
This Level 2 Apprenticeship is designed for apprentices in existing customer service roles. During the Level 2 Customer Service Practitioner Apprenticeship you will develop strong customer service and communication skills and behaviours, to provide a customer service experience in line with your company standards and policies.
As a customer service apprentice, you will be employed in a client facing role gaining vital practical skills and experience whilst earning a wage alongside studying your formal apprenticeship qualification.
Apprentices on this pathway will learn;
The entry requirement for this apprenticeship will be decided by each employer, but you may have typically five GCSEs at Grade 4 or higher.
As an apprentice without level 2 English and maths you will need to achieve this level prior to taking the end-point assessment.