020 7391 6400 Staff Login| Smart Assessor


Hospitality Manager - Level 4 Higher Apprenticeship

Register Your Interest
  • Hospitality and Culinary Arts
  • Duration:
    18 months
  • Location:
  • Sector:
    Hospitality and Culinary Arts

About the Course

Similar to the hospitality supervisor’s apprenticeship, the hospitality manager apprenticeship is for those working within a variety of hospitality establishments but generally with a focus on a specific area of responsibility and are integral to the running of the organisation.

The hospitality manager’s focus can include people management, budget control, customer experience using high-level skills and knowledge to meet business needs.

Hospitality managers must select one of the following areas in line with their specialist function to demonstrate technical skill and expertise:

  • Food and Beverage Service Management
  • Front Office Management
  • House Keeping Management
  • Revenue Management
  • Conference and Events Management
  • Hospitality Outlet Management
  • Kitchen Management
  • Multi-functional management

Delivery method – 121 work based delivery and/or monthly day release

What Will I Study?

  • Understand how to use relevant operating models to help achieve the business vision and objectives of hospitality businesses and how these are used in own area of business
  • Understand how to manage finance and minimise costs within hospitality businesses; identify the income streams and cost centres and areas for potential waste or loss within own area of business
  • Know the business strategy and its key competitors and how it fits within the wider hospitality industry in which it operates
  • Determine how to develop contingency plans which allow consistent levels of service in line with business standards and requirements
  • Understand how to create a people strategy and how to effectively manage recruitment, induction, team development and succession planning in a hospitality business to deliver it
  • Proactively seek and drive activities that support the achievement of the business vision and objectives, improve competitiveness, to meet financial targets
  • Monitor and manage income and costs, use forecasting to set realistic targets, evaluate the control of resource allocation, and prepare financial cases for improvement projects
  • Analyse, interpret and evaluate product / service sales and / or productivity data and information and use it to make recommendations for future planning e.g. of staff and resources, ideas for new initiatives, and drive business change
  • Implement required operational processes and procedures in line with business standards and drive business change
  • Demonstrate effective methods of communication and leadership that achieve the desired results, providing support and coaching to team members to maximise their performance
  • Use a wide range of management and leadership skills appropriate to the business to motivate and inspire others.

What Will I Need?

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

How Will I Be Assessed?

The End Point Assessment (EPA) will include:

  • An on demand test
  • Business project
  • Professional discussion

What Can I Do After?

Progression from this apprenticeship could be into regional management or specialisation in areas like corporate finance or training.

  • EU Badge
  • Apprenticeships Logo
  • Education and Skills Funding Agency
  • QAA Reviewed
  • Stonewall Diversity Champion
  • Disability Confident
  • Mindful Education
Visit Us
Capital City College Training
Capital City College Group
Regent's Park Centre
Longford Street
London, NW1 3HB
See our other locations