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Hospitality Supervisor - Level 3 Advanced Apprenticeship

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  • Hospitality and Culinary Arts
  • Duration:
    15 months
  • Location:
  • Sector:
    Hospitality and Culinary Arts

About the Course

The hospitality supervisors apprenticeship is suitable for those working in a variety of hospitality organisations from food and beverage, events, housekeeping, conference to concierge, bar and front office.

The person working in this role will be responsible for supervising team members and services within the organisation and providing support for the management of the organisation.

Hospitality supervisors must select one of the following operational areas in line with their specialist function:

  • Food and Beverage Supervisor
  • Bar supervisor
  • Front office supervisor
  • House Keeping supervisor
  • Concierge Supervisor
  • Events Supervisor

Delivery method – 121 work based delivery and / or monthly day release.

What Will I Study?

  • Understand own role in motivating the team to work according to the business vision and values and to achieve business targets, always focussing on the importance of providing the best service for customers
  • Understand the financial operations of hospitality businesses and know how to source and use financial information relating to own area of work
  • Understand how to identify, plan for and minimise risks to the business and service
  • Identify the knowledge and skills required of hospitality teams; know how own team fits within the wider business and how to maximise team members’ potential to drive the best results for the business
  • Understand the importance of customer profiles, how to build them and understand how this enables the business to meet their needs profitably and in line with business / brand standards
  • Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
  • Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
  • Monitor and ensure compliance to legislative requirements in all work activities
  • Set realistic but challenging objectives with the team and work continuously to accomplish the best results
  • Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility.

What Will I Need?

Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.

How Will I Be Assessed?

The End Point Assessment (EPA) will include:

  • An on demand test
  • Business project
  • Practical observation
  • Professional discussion.

What Can I Do After?

Progression from this apprenticeship could be into a hospitality management position.

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  • Education and Skills Funding Agency
  • QAA Reviewed
  • Stonewall Diversity Champion
  • Disability Confident
  • Mindful Education
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