Management - Level 5 Apprenticeship - CCCG
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Management: Operations/Departmental - Level 5 Apprenticeship

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Duration: 24-30 Months
Location: Workplace, Online and College
Sector: Business and administration standards

About the Course

This Management Apprenticeship provides an excellent platform to increase skills, knowledge, and experience in a customer-centric environment. This will increase employability and allow skills and knowledge in a vast number of roles. As part of the course, there are a number of mandatory areas that will be the basis around which the training is completed. There will be on-the-job training through a variety of activities in a customer service setting, which include:

  • Learning the principles of business
  • Understanding how to resolve customer issues and retain customers
  • Developing resources that keep the level of customer support consistent
  • Managing the use of technology and social media to improve customer service
  • Promote additional products and services to customers
  • Manage a team and individual performance

Apprentices will achieve a degree in management and business. Before taking their end-point assessment, apprentices must achieve level 2 English and Maths (equivalent to GCSEs at grades A* to C).

Entry criteria

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at grade 5 or higher. Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.

How is the apprentice assessed?

Apprentices must pass the end-point assessment in order to achieve the apprenticeship certificate.

The End Point Assessment (EPA) for the Operational/Departmental Manager Apprenticeship involves a review of the apprentice’s portfolio of evidence which is collated during their work/ study time; an externally set knowledge test; presentation of a work-based project and question/ answer session and an interview/ competency based discussion relating to the apprentice’s Continual Professional Development Log.

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