This level 2 apprenticeship has been designed to develop your existing skills and equip you with the expertise to offer continuous improvement in customer service and communication.
If you are already working in the customer service industry then this Level 3 apprenticeship is ideal for you. It will build on your existing skills and give you an industry recognised qualification that supports your knowledge and professionalism in this sector.
This Level 2 apprenticeship is designed for apprentices in existing customer service roles. It will enable you to develop strong customer service and communication skills and behaviours to provide a high level of customer care for your organisation.
Hospitality supervisors supervise staff and activities within a wide variety of businesses including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers.
They provide vital support to management teams and are capable of independently supervising hospitality services and running shifts. They typically work under pressure delivering fantastic customer service and motivating a team is essential to their role. The majority of supervisors’ skills and knowledge are the same but supervisors may specialise in specific functions or work across a variety of functions which reflect the multi-functional nature of the industry.
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.