An interactive half day workshop exploring different types of challenging conversations, how to deal with them and what triggers them in the first place.
What are challenging conversations and what makes them challenging?
Understanding behaviours and our emotional responses and triggers.
How to prepare for challenging conversations and deal with surprises.
How to build up a culture where challenging conversations become the norm … and therefore less challenging.
Managers, middle managers, team leaders, supervisors of SMEs.
You'll learn: about emotional intelligence and how you can use it to understand what pushes your buttons , strategies for preparing for and dealing with challenging conversations, how to develop a culture where challenging conversations become the norm … and therefore less challenging
This workshop links well with: Workshop 4 on Effective Delegation, and Workshop 2 on Effective Delegation and Workshop 12 on using Coaching Strategies