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Free Short Course

Customer Service Principles - Level 2 Certificate

  • Location:
  • Duration:
    This in an online course that you can work on at your own pace. You will be allocate a tutor to provide you with online guidance and support.

About the Course

This qualification aims to provide you with the underpinning knowledge that is required by employees to work in a range of different environments in a customer service role. The objectives of this qualification are to help you to develop essential knowledge of how to carry out customer-based tasks such as how to communicate and develop relationships with customers as well as knowing how to apply their knowledge in a variety of industries and job roles.

This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. You will have essential knowledge of how to carry out tasks such as developing relationships with customers and colleagues.

You can enrol on our FREE distance learning courses from the comfort of your own home, with all workbooks and assessments available online with the help of your tutor who will be assigned to support you throughout your training. All you’ll need is a computer (laptop or PC, Windows, or Mac), tablet and access to the internet.

Awarding body: NCFE/CACHE
Duration of course: 2-3 Months
Guided learning hours: 180

What Will I Study?

To be awarded the Level 2 Certificate in Principles of Customer Service, learners are required to successfully complete 3 mandatory units and 4 optional units:

• Unit 01 – Principles of Customer Service and Delivery
• Unit 02 – Understanding customers
• Unit 03 – Understand Employer Organisations
• Unit 04 – Understand how to communicate with customers
• Unit 08 – Understand how to resolve problems and deliver customer service to challenging customers
• Unit 10 – Understand how to develop customer relationships
• Unit 13 – Understand how to develop working relationships with colleagues

What Will I Need?

To enrol with us you must live in London or a non-devolved area of England and

·       Be aged 19 or over
·       Be able to provide a British or Irish Passport with three years’ residency in the EU/EEA or
·       Have a European Union Settlement Scheme residence (EUSS) with three years’ residency in the EU/EEA and UK and have lived in the UK prior to 31 December 2020 or
·       Have a biometric residence card permitting study in the UK along with having lived in the UK for the at least the last three years and
·       Be able to provide current proof of JSA, IS, UC or ESA or proof of salary

 Register interest and BOOK NOW
• You will be contacted and asked to complete a short English assessment and enrolment, on-line or at the College

• If you have any further questions, or are unsure if you meet any of the eligibility criteria for a free course, please contact the Distance Learning Team: dl@capitalcct.ac.uk - 0207 931 6903


FREE – If you meet the eligibility criteria

What Can I Do After?

The qualification can support progression to further sector-specific training and qualifications for the following types of roles:

• Travel and Tourism 
• Sport and Recreation
• Retail 
• Arts, Media and Publishing
• Health, Public Services and Care 
• Engineering and Manufacturing Technologies

For more information please contact dl@capitalcct.ac.uk.

Book Now

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Capital City College Group
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